Payment is due at the time of service unless prior arrangements are made. Please email or call each team member individually to discuss the hourly fee.
We have a 24-hour cancellation policy. If you need to cancel or reschedule your appointment, we will not charge a cancellation fee if you notify your counselor 24-hours in advance. Without such a notice, the full appointment fee will be charged.
Services are private-pay and are generally not covered by German national health insurance or Tricare. However, some international health insurance plans may reimburse for services. In such cases, we would be glad to provide the necessary paperwork. Please check your insurance coverage; some services may be covered in full and some in part by your health insurance or employee benefit plan.